From 3683424abf8b7d71b264f85e5ed78cfdc44bf864 Mon Sep 17 00:00:00 2001
From: rugk <rugk@posteo.de>
Date: Mon, 12 Dec 2016 17:32:32 +0100
Subject: [PATCH] add JS loading error

---
 FAQ.md | 12 ++++++++++++
 1 file changed, 12 insertions(+)

diff --git a/FAQ.md b/FAQ.md
index 21a8b2e..8491593 100644
--- a/FAQ.md
+++ b/FAQ.md
@@ -15,6 +15,7 @@ Please have a look at these questions *before* opening an issue in this repo.
   * [How can I securely clone/download your project?](#how-can-i-securely-clonedownload-your-project)
   * [How should I setup HTTPS?](#how-should-i-setup-https)
   * [How to fix "There is no suitable CSPRNG installed on your system"?](#how-to-fix-there-is-no-suitable-csprng-installed-on-your-system)
+  * [Why does not the "Loading…" message go away?](#why-does-not-the-loading-message-go-away)
   * [How to make PrivateBin work on my Android phone with data saver mode?](#user-content-how-to-make-privatebin-work-on-my-android-phone-with-data-saver-mode)
   * [How to make PrivateBin work when using Cloudflare for DDoS protection?](#user-content-how-to-make-privatebin-work-when-using-cloudflare-for-ddos-protection)
   * [How to make PrivateBin work when I have changed some JavaScript files?](#user-content-how-to-make-privatebin-work-when-i-have-changed-some-javascript-files)
@@ -153,6 +154,17 @@ echo '<pre>PHP version used: ', PHP_VERSION, PHP_EOL,
 
 If all these checks fail, you need to either: upgrade to PHP 7, [install libsodium](https://paragonie.com/book/pecl-libsodium/read/00-intro.md#installing-libsodium), add `/dev/urandom` to your `open_basedir` setting, install mcrypt (which also needs access to `dev/urandom`, so `open_basedir` must also be set) or install com_dotnet.
 
+### Why does not the "Loading…" message go away?
+
+If PrivateBin seems to be loading for an infinite amount of time, this generally shows that the requirwed JavaScript could not be loaded (although JavaScript is enabled in the browser).
+If you are using an Android phone, you may have a look at ["How to make PrivateBin work on my Android phone with data saver mode?"](#how-to-make-privatebin-work-on-my-android-phone-with-data-saver-mode). Otherwise you should contact the server admin.
+If you are the server admin you may have a look at ["
+How to make PrivateBin work when using Cloudflare for DDoS protection?"](#how-to-make-privatebin-work-when-using-cloudflare-for-ddos-protection) in case you are using Cloudflare and ["How to make PrivateBin work when I have changed some JavaScript files?"](#how-to-make-privatebin-work-when-i-have-changed-some-javascript-files), which can also cause this error.
+
+If everything does not help, have a look into your browser console. If any CSP failure messages related to PrivateBin appear (many are also caused by browser add-ons), you see that the CSP header (a security feature deployed by PrivateBin) prevented the JS files to load as they seemed to be modified.
+
+If all previous steps did not help you you might report this issue to us, so we can have a look. Please include all browser console messages and preferably try it with a fresh browser/profile (and/or another browser) to make sure no add-ons are interfering.
+
 ### How to make PrivateBin work on my Android phone with data saver mode?
 
 As a user, either switch to a PrivateBin instance on a server offering HTTPS or disable data saver mode in Settings > Data Saver.